Privacy Policy
Last updated: 8 July 2026
Legal Operator: PA Theatre Entertainment Pty Ltd trading as TicketsAlive
ACN: 698 768 213 | ABN: [PENDING — ABN]
Support Email: support@ticketsalive.com
This Privacy Policy applies to the TicketsAlive website, mobile application and related services (the Platform). It should be read together with our Terms and Conditions.
PART D - PRIVACY, DATA AND MARKETING TERMS
46. Privacy Policy
TicketsAlive handles personal information in accordance with its Privacy Policy and applicable privacy laws. The Privacy Policy should be published separately on the website and app and should be read together with these Terms.
If there is an inconsistency between these Terms and the Privacy Policy in relation to the handling of personal information, the Privacy Policy will apply to the extent of the inconsistency, subject to applicable law.
47. Information We May Collect
Depending on how you use the Platform, TicketsAlive may collect information such as:
name, email address, mobile number, address and account details;
booking history, ticket information, event preferences and transaction information;
billing details, limited payment status information and payment identifiers received from payment processors;
device information, IP address, browser information, app version, usage logs and approximate location;
customer support communications, complaints, refund requests and dispute details;
organiser account information, event listings, venue details and attendee communications.
TicketsAlive generally does not store full credit card or debit card numbers where payments are handled by third-party payment processors.
48. How Information May Be Used
TicketsAlive may use information to provide and improve the Platform, process bookings, issue tickets, facilitate payments, manage accounts, provide customer support, send transactional communications, prevent fraud, maintain security, comply with law, support Organisers, manage refunds and disputes, analyse Platform performance and send permitted marketing communications.
49. Sharing Information
TicketsAlive may share information with Organisers, service providers, payment processors, communications providers, cloud providers, analytics providers, fraud prevention vendors, professional advisers, group companies, regulators, government bodies, law enforcement authorities or other parties where required for Platform operations, legal compliance, customer support, event delivery or business purposes.
When a Customer buys or registers for an event, TicketsAlive may share relevant attendee information with the Organiser so the Organiser can operate the event, manage check-in, communicate event information and provide event support.
50. Cookies and Similar Technologies
TicketsAlive may use cookies, pixels, software development kits, local storage and similar technologies to operate the Platform, remember preferences, support login, maintain security, process bookings, understand usage, improve performance and measure marketing effectiveness.
Users may be able to manage cookies through browser, device or Platform settings. Some Platform features may not work correctly if necessary cookies are blocked.
51. Marketing Communications
Where permitted by law, TicketsAlive may use contact information to send event updates, newsletters, offers, promotions, recommendations and other marketing communications.
Users may opt out of marketing communications using the unsubscribe link, SMS opt-out instructions or other methods provided. Transactional communications relating to bookings, tickets, payments, events, security or account administration may still be sent where permitted by law.
52. Data Security and Retention
TicketsAlive will use commercially reasonable administrative, technical and organisational safeguards designed to protect personal information and Platform data.
No method of transmission or storage is completely secure. TicketsAlive cannot guarantee absolute security.
TicketsAlive may retain information for as long as required to provide services, manage accounts, comply with legal and tax obligations, resolve disputes, prevent fraud, enforce Terms and maintain business records.
53. User Rights and Corrections
Users may request access to, correction of or deletion of personal information where such rights are available under applicable law. TicketsAlive may need to verify identity before responding to a request.
If a user chooses not to provide required information or withdraws consent where consent is required, TicketsAlive may be unable to provide some services.