Frequently Asked Questions
Clear answers to common questions about discovering events, booking and using your tickets.
How do I find an event near me?
Choose your city in the TicketsAlive location selector. Event lists, discovery pages and search results will then use that city until you change it or select All cities.
How do I receive my tickets?
After a successful booking, your e-tickets appear in My Tickets and are also sent to your account email address. Each ticket contains its own secure QR code.
Can I change the seats in my booking?
Seats cannot normally be exchanged after a booking is confirmed. If an organiser permits a change, contact TicketsAlive with your booking reference so the available options can be checked.
Why is a seat temporarily unavailable?
A seat may be held while another customer completes checkout. Holds expire automatically if that checkout is not completed. Availability is checked again before a booking is confirmed.
When is my card charged?
For supported card payments, TicketsAlive first authorises the amount and captures it only after the complete booking succeeds. If the booking cannot be completed, the authorisation is released and no charge applies.
How do refunds work?
Refund eligibility depends on the event policy and the reason for cancellation. Approved refunds return to the original payment method; bank processing times can vary.
What should I bring to an event?
Bring the QR ticket shown in the TicketsAlive app or email, and any identification or concession proof required by the event organiser.
Can I access a private event?
Private events require the invitation link, a signed-in TicketsAlive account and the event passcode. Access expires after the time stated on the passcode screen.
How do I manage notifications?
Open Account, then Notifications. You can control in-app, push and optional email categories. Essential booking, ticket, payment and account-security emails cannot be disabled.
How can I contact TicketsAlive?
Use the Contact Us form and include your booking reference when the question relates to an order. Your enquiry is saved and sent only to the configured TicketsAlive administrative contact.