Cookie Policy
Last updated: 8 July 2026
Legal Operator: PA Theatre Entertainment Pty Ltd trading as TicketsAlive
This Cookie Policy explains how TicketsAlive uses cookies and similar technologies on our website and mobile application (the Platform). It should be read together with our Privacy Policy and Terms and Conditions.
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device, remember your preferences and provide a better experience. Similar technologies include local storage, session storage, pixels and software development kits (SDKs).
Cookies can be:
- First-party cookies — set by TicketsAlive directly
- Third-party cookies — set by our trusted service providers (such as Google)
- Session cookies — deleted when you close your browser
- Persistent cookies — remain on your device for a set period
Cookie Categories We Use
1. Strictly Necessary Cookies
These cookies are essential for the Platform to function. They cannot be disabled.
| Cookie | Purpose | Duration |
|---|---|---|
| Keeps you securely logged in to your account | Session / 7 days | |
| Automatically refreshes your login session | 30 days | |
| Maintains your booking session during checkout | Session | |
| Next.js authentication security tokens | Session | |
| Protects against cross-site request forgery | Session |
Legal basis: Legitimate interests (essential platform operation). No consent required.
2. Functional Cookies
These cookies remember your preferences to provide a more personalised experience.
| Cookie | Purpose | Duration |
|---|---|---|
| Remembers your preferred display currency | 1 year | |
| LANG=C.UTF-8 | ||
| LC_COLLATE=C.UTF-8 | ||
| LC_CTYPE=C.UTF-8 | ||
| LC_MESSAGES=C.UTF-8 | ||
| LC_MONETARY=C.UTF-8 | ||
| LC_NUMERIC=C.UTF-8 | ||
| LC_TIME=C.UTF-8 | ||
| LC_ALL= | Remembers your language or regional preference | 1 year |
| Stores display preferences (e.g. seat map view) | 6 months |
Legal basis: Consent. You can disable functional cookies in your preferences.
3. Analytics Cookies
These cookies help us understand how visitors use the Platform so we can improve it. We use Google Analytics 4 (GA4). No personally identifiable information is collected through analytics cookies.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| Google Analytics | Distinguishes unique users | 2 years | |
| Google Analytics | Maintains session state for GA4 | 2 years | |
| Google Analytics | Distinguishes users (session level) | 24 hours | |
| Google Analytics | Throttles request rate | 1 minute |
GA4 is configured with Google Consent Mode v2. Analytics cookies are only set after you give consent. Before consent, GA4 operates in cookieless mode and collects no identifiable data.
Legal basis: Consent.
4. Marketing Cookies
Marketing cookies track your activity across websites to help deliver relevant advertisements and measure ad effectiveness.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| Meta (Facebook) | Identifies browsers for ad delivery | 3 months | |
| Meta (Facebook) | Stores click ID from Facebook ads | 3 months | |
| Google DoubleClick | Ad targeting and conversion tracking | 13 months |
Marketing cookies are only set after you give explicit consent.
Legal basis: Consent.
Google Consent Mode v2
TicketsAlive implements Google Consent Mode v2, which ensures that Google services (including GA4) respect your cookie preferences:
- Before consent: GA4 runs in cookieless mode — no identifiable data is collected, no cookies are set.
- After analytics consent: GA4 collects anonymised usage data to help us improve the Platform.
- After marketing consent: Google Ads and conversion tracking are enabled.
- If you decline: Google receives only modelled, aggregated data with no individual tracking.
Your Choices
You can manage your cookie preferences at any time:
On TicketsAlive
Use the Cookie Preferences banner shown on your first visit, or update your choices at any time by clicking the cookie settings link in the footer.
Browser Settings
Most browsers allow you to block or delete cookies via settings. Blocking strictly necessary cookies may prevent you from logging in or completing bookings.
Google Analytics Opt-Out
You can opt out of Google Analytics across all websites by installing the Google Analytics Opt-out Browser Add-on.
Third-Party Opt-Outs
- Meta: Meta Ad Preferences
- Google Ads: Google My Ad Center
- Industry opt-out: Your Online Choices (EU) or NAI Opt-out (US)
Data Transfers
Some third-party cookies (such as Google Analytics) involve transferring data to servers outside Australia and the EEA. Google operates under Standard Contractual Clauses and is certified under applicable data transfer frameworks. For more information see Google Privacy Policy.
Changes to This Policy
We may update this Cookie Policy from time to time. The date at the top of this page reflects the most recent update. If we make material changes we will notify you via a banner on the Platform.
Contact Us
If you have questions about our use of cookies, please contact us:
Email: support@ticketsalive.com
Registered operator: PA Theatre Entertainment Pty Ltd trading as TicketsAlive
ACN: 698 768 213 | ABN: [PENDING — ABN]